Starbucks, the multi-national coffeehouse chain, based in Seattle, Washington, has been accused of various kinds of negligence, but most of the times those accusations have been put to rest. Over the years, there have been numerous reports about some of the company’s coffeehouses which, allegedly, have poor hygiene, extremely caloric food and beverages and, of course, pricey tags.
Whether or not you believe in those accusations, Starbucks management admitted they had made a huge mistake several years ago by ripping off 1 million customers for two days. According to the company’s spokesperson, there was a bug in the system on May 22 and 23, 2009. Every US and Canadian customer, who paid via a credit or debit card on those two days was charged double for their order. The system error affected 1 million customers before anyone noticed it.
After that very same weekend, the company set a new aim – to fix their customers’ accounts. Starbucks promised that everybody would have their money back by 29th of May. However, it’s not clear whether every single overcharged customer got their accounts fixed.